Call the Better Business Bureau, they can arbitrate a claim for you and help you get some satisfaction there. If you wanna let me know a little more about this, I may be able to help too. Seems better than spending $300 for something was the there mistake originally, doesnt it?Chels wrote:... Now have $300+ in repairs to do to a rim that isnt even mine.
To be fair, this is not an unusual question for a mechanic to ask an owner. If I were going to work on your bike, I might also want to know why you want your throttle cables replaced. If you're experiencing a problem, it might be something besides the cables (carbs, linkage, ...). A good mechanic is going to at least want to make sure your diagnosis will fix the problem.StradBiker wrote:... Then I tell him that I want to replace my throttle cables, and he says, "what makes you think you need to replace your throttle cables?" I should have just hung up the phone right then and there.
I appreciate your thoughts. OK, some clarification. The original owner of the bike (had it only 400 miles) had an accident. The housing on the cables was shredded right where they attach to the handlebars, and the cables had most likely been kinked in the accident, according to more experienced riders I asked. The second owner had the bike for a year and 7K miles. Maybe it didn't bother HIM, because he was a more experienced biker than me. But I felt that less than $100 was money well spent to replace the cables. That alone should have been reason enough to replace the cables, but I had to add, "My boyfriend said they needed replacing."QuietMonkey wrote:oh man LOL!! the bit about ordering throttle cables after 8000km is quite funny and reminds me how eternal patience is always in great demand when dealing with the public... in general most cables last a VERY long time and it is absolutely normal for someone to ask why you would want any part replaced. //monkey
Let's just call it more than 25 years of being a woman dealing with car dealerships and now bike shops. I've been ripped off more than enough times to be wary, but I am always polite. And if I have to put up with the above behaviors, I'll go somewhere else. I can't act like that at my job, so why should I have to put up with it anywhere else, for any reason? They need to realize that I do have a choice in most cases where to spend my money.QuietMonkey wrote:Firstly, for Stradbiker, certainly it's possible that a cable was routed incorrectly during the dealer prep, and could be causing you a problem, but taking offense when someone asks a reasonable question only goes one step closer to altering the condition of just who is being unreasonable. Providing a reason for your request will often help them to determine if you are accurate in your diagnosis of the problem with your bike. Sure, maybe you just want the cable(s) replaced, but in that case, you should still be prepared for an inquiry or objection, and then clarifying why you are making this choice: "because i..."; or "I just want it done, please and thank you". It's always been a very effective way to for me to get things done that others may not understand my wishes for... do your best to have the dealership working with you rather than seeming to work against you.
The tone and intention of the conversation with the staff is important (one of those things that is hard to gauge in email and forums, but quite easy in person) and also the customers ability to deal with the possibility that there request may in fact be uncommon (although i have better words to subsitute for "uncommon") I also should also mention, that you just have to accept that you will be dealing with GUYS/TECHIES in these situations, and they may be a less pampering than say the Avon lady. That's why they work on bikes. Of course not all of them are, but it might help to prepare yourself for some abruptness, arrogance, rolling eyes, argumentative personalities, etc. sorry, but it's just part of the reality of the industry in some cases.//monkey
I know enough to know I don't know everything, and I do ask questions. But I also am very tired of being treated like an idiot apparently just because I'm a woman. More of us are spending our money on motorcycles and motorcycle repair. I totally agree that shopping around until I find a dealer I can work with is the best solution, but sometimes that is not an option. In this particular case, the treatment I ultimately received from the dealer in question was far above the initial phone conversation. Had it not been, I would never even consider returning. Sometimes men really do not realize what we women have to put up with when it comes to auto/appliance/house repairs. Let's just say to the women out there, BEWARE and ASK QUESTIONS and insist on being treated well.QuietMonkey wrote:FLYNRIDER makes an important point: definitely there are two sides to the "customer service" equation. Customer and Staff, communication, knowledge, understanding, patience, etc. etc. etc.. between people there are always at least two perspectives in a situation, and lots of opportunity for misunderstanding and mistakes, so be clear with your requests, be open to staff inquiries and everything has a much better chance of working out well.
I would also like to point out that if you consistently get bad service, then you should take responsibility for finding a better dealer, and/or consider your part in recieving the bad service. I've known customers who always require extra effort to get the correct information, because they know so little that they make big assumptions about bits and pieces and are often claim to know things which they clearly don't... so sort of cusomter who sez, "oh don't worry, the part is the same on x y z, etc." -- yeah sure they are. i've seen enough of those people in my time. //monkey