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Posted: Sat Aug 12, 2006 10:00 am
by blues2cruise
ofblong wrote:blues2cruise wrote:Don't rule out writing a letter to the manufacturer. If you write to them now, then it will be on record. If the problem persists past warranty, then you will have a bit of clout that you did indeed try to get it tememdied before the warranty expired.
thats what reciepts are for
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I'm talking about if the problem persists PAST the warranty period. It will be very difficult to go back to the manufacturer later unless they are made aware now.
Posted: Sat Aug 12, 2006 10:02 am
by dr_bar
ofblong wrote:blues2cruise wrote:Don't rule out writing a letter to the manufacturer. If you write to them now, then it will be on record. If the problem persists past warranty, then you will have a bit of clout that you did indeed try to get it tememdied before the warranty expired.
thats what reciepts are for
.
Looking for proof of service and looking for remedial action for a persistant problem isn't the same. Having a paper trail of letters seeking assistance with the problem go a long way in the eyes of the law. Always register the letters so they have to be signed for, then you have proof of receipt for those letters. The receipts for service will help prove you went through the proper procedure to aleviate any potential damage to the bike due to the persistant problem.