Telus is the Devil.
Well, that's not quite true. Telus is like a mentally challenged, in-bred, stammering, drooling, mentally defective version of the Devil. And in the end, they own the only actual, real-live telephone transmission lines this province, yours too, I believe. Any other 'phone' company you switch too only buys blocks of time from Mother Telus. Still, another company's tech support will probably serve you better than the failed burger flippers Telus hires, so switching can't hurt.
Do you have access to cable DSL? I can't imagine you don't in the greater Vancouver area. Definately worth a look if available, and your not too far from their distribution hub. The farther away from that you are, the slower the DSL.
I had cable DSL in Edmonton and it was fantastic. So fast it would burn your fingers if you wasn't careful. Where I am now, the only cable company to serve the area is based about 1000 miles away (and so is their hub) and the sevice is even slower than dail-up. I know cause I tried them.
Whatever way you choose to go, dumping Telus is the best thing you will ever do in this arena.
Telus can suck my
mutter, mutter, mutter, bastards.... 