GOT ROOKED BY A CUSTOMER!
Posted: Sat Jul 01, 2006 11:28 am
Saturday, 2:55 pm...5 minutes to closing...for the holiday weekend.
(helpful tip...this probably will ramble on)
Two weeks ago, a customer came in with an abused 1995 CBR1000. Cowings broken/missing, black Krylon spray paint, BALD front tire and chain almost dragging the ground, and engine sounding very tired and loose. The customer is eighteen at the most.
I get the workorder to install new chain/sprockets, and mount and balance front tire. Gravy work for sure, except on this abused pile of dung.
So, I do the required items and that's it. Sorry, on this kind of work I do the listed work and that's it. Although I was still professional in my work, such as polishing his rims after installing new tires. If I don't give a quick polish to a bike after I am through, I make sure none of my fingerprints can be found.
His front rim was the cleanest part of his motorcycle.
Today, five minutes before closing, here comes Mr. Eighteen Year Old.
I am busy pushing in bikes so I do not hear the conversation he has with the service manager. I can only gather that he has a problem with his tires.
Well, his rear tire's valve stem is ripped and leaking. And since I touched it last, I am the lucky tech who gets to fix it. Apparantly for free.
Lets just say my mood is foul.
jeez, even I'm losing interest. I'll try to speed it up.
After, I am at the gas station filling up my car. I suddenly realize that the rim was filthy and the tire was too worn for only being two weeks old. I didn't CHANGE the rear tire two weeks ago! I changed the front tire and installed chain and sprockets! Yes, I am a little slow but given the circumstances, cut me some slack.
I raced back to the shop and told the service manager that we had just been taken for the price of a rear tire change. I should have caught it but the service manager should have pulled the last work order to begin with.
If there is a lesson to this story...
Do not use install those TIRE FLY valve stem caps, the centifugal forces will tear your valve stems!
(helpful tip...this probably will ramble on)
Two weeks ago, a customer came in with an abused 1995 CBR1000. Cowings broken/missing, black Krylon spray paint, BALD front tire and chain almost dragging the ground, and engine sounding very tired and loose. The customer is eighteen at the most.
I get the workorder to install new chain/sprockets, and mount and balance front tire. Gravy work for sure, except on this abused pile of dung.
So, I do the required items and that's it. Sorry, on this kind of work I do the listed work and that's it. Although I was still professional in my work, such as polishing his rims after installing new tires. If I don't give a quick polish to a bike after I am through, I make sure none of my fingerprints can be found.
His front rim was the cleanest part of his motorcycle.
Today, five minutes before closing, here comes Mr. Eighteen Year Old.
I am busy pushing in bikes so I do not hear the conversation he has with the service manager. I can only gather that he has a problem with his tires.
Well, his rear tire's valve stem is ripped and leaking. And since I touched it last, I am the lucky tech who gets to fix it. Apparantly for free.
Lets just say my mood is foul.
jeez, even I'm losing interest. I'll try to speed it up.
After, I am at the gas station filling up my car. I suddenly realize that the rim was filthy and the tire was too worn for only being two weeks old. I didn't CHANGE the rear tire two weeks ago! I changed the front tire and installed chain and sprockets! Yes, I am a little slow but given the circumstances, cut me some slack.
I raced back to the shop and told the service manager that we had just been taken for the price of a rear tire change. I should have caught it but the service manager should have pulled the last work order to begin with.
If there is a lesson to this story...
Do not use install those TIRE FLY valve stem caps, the centifugal forces will tear your valve stems!
