I Get A New Bike & Dealer Warning
Posted: Thu May 05, 2005 11:40 am
Okay, so I just put a deposit down on a brand new yellow honda 599. Hurray, cannot wait. My price range, the old insurance money carries over, so I pay a difference of about $70, and I should get it within a week. I'm super excited about the possibilty of heading out on that beasty. Dean, Owen everyone from TMW head office, we gotta meet up for a ride soon. Well not to soon, I need a week to get my bike, and a week or two to get used to it. I anticipate some difficult times keeping up with you guys! Life is good. Sort of.
I'm writing this to let everyone know that you probably don't want to buy or try to buy a motorcycle from Scona Cycle in Edmonton. The spent a fair bit of time dicking me around because I wanted a black one, and it was the only black one that was availible. They told me that Blackfoot motors was full of shysters (cheats), they promised me a price that they could not deliver on.
The yellow one cost me 8987, and the black one was 9346. I talked one salesman down to 9100 over the phone, as the extra $120 was worth it for the black. I went into town the next day to talk to him. He didn't show up, the guy I did talk to wouldn't give me the deal. I called him today, and he said that he couldn't give it to me either. I wasted a very long trip just to be lied to and insulted. I was not happy, I hung up the phone and called Honda Extreme, and had them order a yellow one. It's $360 less, and I didn't get jerked around/waste my time there. Which I REALLY appreciated.
Below is a copy of the letter I sent to Scona Cycle to express my dissatisfaction with their service, and practises. If anyone is considering buying from them, I would strongly discourage them. I am not impressed with the way they treated me.
I'm writing this to let everyone know that you probably don't want to buy or try to buy a motorcycle from Scona Cycle in Edmonton. The spent a fair bit of time dicking me around because I wanted a black one, and it was the only black one that was availible. They told me that Blackfoot motors was full of shysters (cheats), they promised me a price that they could not deliver on.
The yellow one cost me 8987, and the black one was 9346. I talked one salesman down to 9100 over the phone, as the extra $120 was worth it for the black. I went into town the next day to talk to him. He didn't show up, the guy I did talk to wouldn't give me the deal. I called him today, and he said that he couldn't give it to me either. I wasted a very long trip just to be lied to and insulted. I was not happy, I hung up the phone and called Honda Extreme, and had them order a yellow one. It's $360 less, and I didn't get jerked around/waste my time there. Which I REALLY appreciated.
Below is a copy of the letter I sent to Scona Cycle to express my dissatisfaction with their service, and practises. If anyone is considering buying from them, I would strongly discourage them. I am not impressed with the way they treated me.
I'm writing this to complain about the level of service that I have recieved at your store. Last Saturday (April 30th) I came into your store interested in purchasing a Honda 599 motorcycle. I was told that it would cost me $9364.64 and I went home to think about it. On Monday I had the opportunity to call around and ask other retailers in the area, both Honda Extreme and Riverside Honda. Where I was quoted $8996.69 and $8986.93 respectively. But they were only able to get my a yellow one. I wanted the black paintjob so I called Ben from your shop and talked to him. I explained the situation, and the amount that I could spend. He left me on hold for a couple of minutes and came back, made the offer of $9150 all in, and I managed to talk him down to $9100. I took the night to think about it, and get together the money. Tuesday at about 5:30 I called again, and we agreed to meet at 4:30 on Wed for me to buy the bike.
I drove 1/2 an hour out to your shop and arrived 15 minutes early, waited around for half an hour during which time I was told that it was unlikely I would get the price I was offered. Ben did not show up. And he made no effort to contact me. I drove AN HOUR home through rushhour traffic across the 17th street construction, with no bike.
Today (April 5th) I called to find out what had happened. I was given the line that "he had bike problems." And was unable to make it. I passed up 5 hours of overtime to make it there to meet him. Aprox $166.25 before taxes.
As I drove home I remember feeling both irritated and insulted, and that is putting it politely.
I was told that the price he offered me was not something he could follow through on. He could not give me the bike at that price. No matter what.
Immediately after hanging up the phone I called Honda Extreme. I'm going to have a yellow 599 within a week, and it's going to cost me $8983.93
Because of your poor customer service and unwillingness to even pretend to honor any deal that you make you've lost a customer. You've also managed to loose the business of all my friends, and potentially a large number of people on the internet motorcycling forums that I visit. "
If you're interested in a copy of my summer work schedule hit me up in a PM.
That was the bike my wife liked the best at the bike show before a certain "Mrs Total Motorcycle" led her away to something else...... 
I don't think that you could have found a move up bike that will be mcuh better than the 599. Too bad you can't make it on the weekend, BUT as a shiftworker myself, I know about burning the candle at both ends. Just climb outta bed for a couple of hours on sat and hook up with the group! Just kidding, you don't want to risk being half asleep on your new ride.....