On going issue & lack of support with Yamaha-Canada

Message

carter · #1 Unread post by **carter** » Thu Apr 24, 2008 4:23 pm

As the title says, I have had a rather hard time dealing with Yamaha-Canada support concerning an issue with my 2005 Yamaha R1 that has been on going for close to three years. I have been patient with Yamaha-Canada too long and have done everything I can to solve this issue without going completely public.

If any comments or questions, please feel free to post on the site or here in the forum.

Thank you everyone !!

Please visit my website for more info:

www.YamahaR1.ca

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SHADOW1100T · Thu Apr 24, 2008 7:58 pm

Have you tried to get in touch with the parent company, Yamaha of Canada, Yamaha of the USA are all under the control of Yamaha of Japan, I don't know what your issues are but if they haven't tired to resolve them then go to the top, I think the second in line is the US rep. I don't know how your court system works but in the IS you could bring suit against them plus we have what's called the Lemon Law that is a powerful law for the consumer,,,lotta good that does you, I'm NOT being a SA and I truly wish you the best in getting your problem resolved.

big_ry_ry · Fri Apr 25, 2008 12:34 am

good luck, I had issues for yamaha on my snowmobile. Seems they back up the dealer and never the buyer.. I quess we are replaceable..

carter · #4 Unread post by **carter** » Fri Apr 25, 2008 1:45 am

SHADOW1100T wrote:Have you tried to get in touch with the parent company, Yamaha of Canada, Yamaha of the USA are all under the control of Yamaha of Japan, I don't know what your issues are but if they haven't tired to resolve them then go to the top, I think the second in line is the US rep. I don't know how your court system works but in the IS you could bring suit against them plus we have what's called the Lemon Law that is a powerful law for the consumer,,,lotta good that does you, I'm NOT being a SA and I truly wish you the best in getting your problem resolved.

I contacted US support last year, and they took my call and listen, and the tech I talked to at the time didn't understand why it was not replaced. As for help they can not really do much. As he put it.... they are another company through the same brand. Getting them to step in and help is like asking Honda Canada to help fix this issue. I'd like to contact someone from the head office in Japan, but have had no luck in finding a contact.

Flesher · #5 Unread post by **Flesher** » Fri Apr 25, 2008 1:20 pm

Might cost you a few bucks but see what Japan has to say about it:

http://www.yamaha-motor.co.jp/global/faq/index.html

Another option is offer it as a trade in on another R1 and see how the dealer reacts, consider recording the conversation. He might say "that bike is worthless with that problem" -- which is very useful to you in pursuing it from the Lemon law POV, also might make your media angle more easily realized if you have a recording.

Don't know what else to suggest, hope you get it resolved.

flynrider · #6 Unread post by **flynrider** » Fri Apr 25, 2008 1:52 pm

Sorry to hear about your bike troubles. I agree that Yamaha is definitely giving you the shaft. With the way they're behaving, it sounds like your only recourse might be through the courts.

It's horror stories like these that make me glad my old bike doesn't have any computers or fancy programmed keys. I've seen these "tear out your hair" computer system problems for years in the IT world. The huge number of variables (i.e everything that touches the computers and systems) means that sometimes the best solution is to toss out the offending unit (the bike in this case) and start fresh.

My bet is that this problem is related to some single wire or connector (that they haven't replaced yet) that is having an internal intermittent failure. They could spend hundreds of man hours trying to pin it down.

carter · #7 Unread post by **carter** » Sat Apr 26, 2008 7:09 am

flynrider wrote:Sorry to hear about your bike troubles. I agree that Yamaha is definitely giving you the shaft. With the way they're behaving, it sounds like your only recourse might be through the courts.

It's horror stories like these that make me glad my old bike doesn't have any computers or fancy programmed keys. I've seen these "tear out your hair" computer system problems for years in the IT world. The huge number of variables (i.e everything that touches the computers and systems) means that sometimes the best solution is to toss out the offending unit (the bike in this case) and start fresh.

My bet is that this problem is related to some single wire or connector (that they haven't replaced yet) that is having an internal intermittent failure. They could spend hundreds of man hours trying to pin it down.

Exactly.... this is why I asked Yamaha-Canada to take this to one of their shops and strip it down over the winter. This way, I'm not out a bike as it's winter season, and gives them time to look it over.

All I wever wanted was my bike fixed !!!!
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carter · #8 Unread post by **carter** » Wed Apr 30, 2008 11:18 am

I have now added to the front page of YamahaR1.ca a list of other forums that have been leaving comments & feedback concerning the bike and the site.

www.YamahaR1.ca
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