At least they didn't tell you to send them an e-mail via your nonexistent internet connection!csspostal wrote:Called cable company today to see why my phone and Internet are down. Was told my phone number doesn't exist. I said that's interesting you just sent me a bill can you look it up with the account number or my email address. was told no only by the phone number gave phone number again sorry account doesn't existSo I had to borrow my moms connection to fill out an online form for service. I'll be contacted by phone or email in 48 hours.
They'll have to fix it before they can do that.
So I had to borrow my moms connection to fill out an online form for service. I'll be contacted by phone or email in 48 hours. Gee, I thought only USA cable companies acted like that...... so much for my fond illusions of Canadian efficiency...
) a service representative. Which if I did call would be please hook up the computer directly to the cable modem. Plug the phone in and out try a different phone cord etc. The same BS stuff that wastes time. To push me until next week when a tech will be most likely scheduled later in the week.
Just send me a new "procreating" modem already or send a tech out to fix it. I have power cycled the equipment already believe me swtiched phone cords and tried a different router and took existing router to a different location with working cable Internet and it works fine. UGGGG. 
