Bad customer service

Message

AdrianZ · #1 Unread post by **AdrianZ** » Fri Apr 15, 2005 2:05 pm

anyone ever get bad customer service at a bike shop? I went in today looking at helmets and no one came over to ask if i needed help. After finding a helmet i went to the desk to ask if someone could help me on buying this helmets and the guy just blew me off. I dunno how places liek this stay in business

old-n-slow · Fri Apr 15, 2005 2:10 pm

My guess is that the owner wasn't around just then.............

In fact the way to deal with that type of service is to call and talk to the owner and tell him about it........ and how impressed you were.

AdrianZ · #3 Unread post by **AdrianZ** » Fri Apr 15, 2005 2:23 pm

after i do that he might be interested in hireing a new guy. I'll be there with resume in hand

oldnslo · #4 Unread post by **oldnslo** » Fri Apr 15, 2005 2:45 pm

That kind of treatment is more the norm in retailing of all kinds here in the US. They figure if you're interested in something, you will look for help. Another example is the big-box store where big, palm-sized buttons are available to call for help in a given department. Push the button and nobody shows up. Ever.
The biggest Honda dealer in the state of Oregon lost 2 brand new bike sales to me just because they refused to come and talk to me. I probably didn't look young enough.

#5 Unread post by **Skier** » Fri Apr 15, 2005 6:06 pm

Wow. All the motorcycle stores I've been to were just falling over themselves to help me select a helmet or look at motorcycles. Guess that's why they continue to receive my business!

AdrianZ · #6 Unread post by **AdrianZ** » Fri Apr 15, 2005 6:27 pm

if funny you say honda because when i told my friend about this he said "must be a honda shop " which it was. the store in wyoming i went to greeded me at the door and even though i was jsut looking at the time if i had the money i would have bought that ninja 500. the one I was looking at was a HJC XXL. most of the HJC's were about $180 but this one was a lot cheaper an i think it was 86 something.

Sat Apr 16, 2005 12:54 am

we have it both ways here you either get an eager salesman that knows what you are supposed to buy regardless of whether you want it or not or you are totally ignored.

AdrianZ · #8 Unread post by **AdrianZ** » Sat Apr 16, 2005 11:35 am

i want to find a better helmet. if i must that $86.69 helmet fits, yet my chin rubs on it if i talk but i don't see me doing a lot of talking in it. i might go there again after my 2ed time being ignored to buy a cheapy but i'd rather goto a better dealer