For example, a customer will have burned out his clutch while still in warranty. This is not a defect, clearly customer abuse or misuse. Yamaha does a Goodwill, usually paying for the parts and having the customer pay for labour. Yamaha stresses to us that if they opt for this, it is a one-time deal. Next time it will be the customers responsibility. And if something else non-warranty happens, too bad.
I guess it also has to do with the repoir the dealer has with Yamaha. We have been able to help many customers out of jams like this. Of course being a tech, I hate it.
