Saturday, 2:55 pm...5 minutes to closing...for the holiday weekend.
(helpful tip...this probably will ramble on)
Two weeks ago, a customer came in with an abused 1995 CBR1000. Cowings broken/missing, black Krylon spray paint, BALD front tire and chain almost dragging the ground, and engine sounding very tired and loose. The customer is eighteen at the most.
I get the workorder to install new chain/sprockets, and mount and balance front tire. Gravy work for sure, except on this abused pile of dung.
So, I do the required items and that's it. Sorry, on this kind of work I do the listed work and that's it. Although I was still professional in my work, such as polishing his rims after installing new tires. If I don't give a quick polish to a bike after I am through, I make sure none of my fingerprints can be found.
His front rim was the cleanest part of his motorcycle.
Today, five minutes before closing, here comes Mr. Eighteen Year Old.
I am busy pushing in bikes so I do not hear the conversation he has with the service manager. I can only gather that he has a problem with his tires.
Well, his rear tire's valve stem is ripped and leaking. And since I touched it last, I am the lucky tech who gets to fix it. Apparantly for free.
Lets just say my mood is foul.
jeez, even I'm losing interest. I'll try to speed it up.
After, I am at the gas station filling up my car. I suddenly realize that the rim was filthy and the tire was too worn for only being two weeks old. I didn't CHANGE the rear tire two weeks ago! I changed the front tire and installed chain and sprockets! Yes, I am a little slow but given the circumstances, cut me some slack.
I raced back to the shop and told the service manager that we had just been taken for the price of a rear tire change. I should have caught it but the service manager should have pulled the last work order to begin with.
If there is a lesson to this story...
Do not use install those TIRE FLY valve stem caps, the centifugal forces will tear your valve stems!
GOT ROOKED BY A CUSTOMER!
GOT ROOKED BY A CUSTOMER!
CHECK YOUR TIRE PRESSURE REGULARLY!!!
- TeamONEinc
- Elite
- Posts: 207
- Joined: Wed Feb 15, 2006 4:27 pm
- Sex: Male
- Location: Southern Cali
- sharpmagna
- Legendary 750
- Posts: 989
- Joined: Fri May 26, 2006 12:02 pm
- Sex: Male
- Location: Hoodbridge, Virginia
- NorthernPete
- Legendary 3000
- Posts: 3485
- Joined: Mon May 02, 2005 4:24 pm
- Real Name: Pete
- Sex: Male
- Years Riding: 11
- My Motorcycle: 1988 Kawasaki Vulcan 1500
- Location: Northern Ontario, Canada
- jmillheiser
- Legendary 2500
- Posts: 2515
- Joined: Thu Jul 14, 2005 5:27 pm
- Sex: Male
- Location: Cheyenne, WY