Suzuki GB has confirmed a recall campaign on its V-Strom 800DE, due to a defect with the OE fitment rear tyre. There are 304 affected machines registered in the UK.
Customer safety and satisfaction is Suzuki GB’s utmost priority, and owners of affected units will be contacted from today [Friday 26 July] and directed to cease riding activity until replacement tyres have been fitted by an authorised Suzuki dealership.
Owners of affected models still equipped with the OE tyres will be able to have their motorcycle collected by their local Suzuki dealership, which will then fit a pair of replacement tyres and return the motorcycle to the customer, allowing them to continue using their machine.
In instances where owners have already replaced their OE tyres they will be advised to contact Suzuki GB customer services. Suzuki GB will reimburse them for their outlay on tyres and fitting.
Due to the defective rear tyre Suzuki GB is temporarily unable to register any new V-Strom 800DE models. To maintain high levels of customer satisfaction and to reduce the impact on customers, those that have already placed an order for a new machine will be offered a courtesy bike in the interim period, until the recall work has been completed.
In all instances, all appropriate costs will be borne by Suzuki GB.
The V-Strom 1050DE is unaffected.
Customers with any further questions are invited to contact Suzuki GB customer services on: 08085 011959 or [email protected]
