Brand dealers will join the “new normal” adapting to the de-escalation phases of each region
Honda will gradually return to the “new normal” as it progresses through the different stages of lack of confidence in our country. With the main objective of guaranteeing the safety of its customers, the brand and its entire network will strictly follow the safety recommendations published by health authorities on the occasion of the issue.
At the moment, all the concessionaires that are located in towns that remain in Phase 0 of de-escalation will be able to attend to clients electronically or in person, always by appointment. On the other hand, those who have started Phase 1 have already opened their facilities with limited capacity and, although it is not necessary to make an appointment, it is recommended to avoid crowds.
Obviously, dealers will follow the required safety standards regarding respecting the minimum safety distance (2 meters) or having disinfectant gels, gloves and masks for all customers. All employees have been properly trained in the new safety and hygiene guidelines, which they apply rigorously.
Regarding the delivery of motorcycles, both in sales, after-sales service or test vehicles, this minimum safety distance will also be guaranteed, in addition to having the required protection systems and having a responsible declaration on the part of from the company that the motorcycle has been disinfected.
At Honda dealerships, the ventilation of the facilities and the cleaning of the work areas have been reinforced, with special emphasis on those elements that may be capable of favoring the transmission of pathogens. As for the workshop, a Welcome Point has been created. At the workshop entrance, a specific meeting point has been set up between the client and the Service Advisors, who will guide the client’s visit in the safest way. In addition, informative posters on the most important measures to follow have been placed in visible places.
One of the aspects worth highlighting in the after-sales and workshop area is the Honda eVHC (electronic Vehicle Health Check), which allows diagnosing the state of key aspects of the motorcycle through devices mobile and without any physical contact.
Honda is the world’s leading manufacturer of internal combustion engines, the leader in motorcycle manufacturing and marketing, and the world’s eighth largest automaker. In addition, it is the first company in the automotive sector to fully develop a private jet aircraft, the HondaJet, and is the architect of the world’s most advanced humanoid robot, ASIMO, making it the leading mobility company. With 70 production centers and 21 R&D in 27 countries, Honda Motor Co., Ltd, distributes its products to more than 31 million customers (year 2019).
In Spain, Honda concentrates its business unit in Santa Perpètua de Mogoda (Barcelona), where it employs 266 people. In addition to the motorcycle, spare parts and accessories production plant, the Japanese multinational has the automobile and motorcycle commercial division of Honda Motor Europe Spain, the brand’s own financial company (Honda Finance Spain), the Honda Institute of Safety, the HMEL-ES logistics center, the headquarters of the Trial competition team, the Repsol Honda Team and an HRC division.